Title: | 911 Call Center Trainer |
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ID: | 1215 |
JOB LOCATION: | Towson, MD |
JOB DURATION: | 1+ year |
REQUIRED EDUCATION: | N/A |
REQUIRED YEARS OF EXPERIENCE: | 3 to 5 years working in a 911 call center |
JOB DESCRIPTION: | Trainer, 911, Call Center, ProQA, EMD, EPD, EFD, Mapping, CAD Systems |
Background
We are seeking qualified candidates to train entry level personnel in 911 Emergency Call-Taking standards and methodologies used
in the Baltimore County 911 Center. Candidates must have extensive experience working in a fully
functioning 911 Center. Training experience is a plus but not required to be considered. Must have
complete understanding of standard 911 procedures and systems such as ProQA EMD/EPD/EFD,
Mapping and CAD systems.
Duties/Responsibilities
· Trains personnel by conducting formal instructor-led classroom courses, workshops, seminars
and simulations.
· Will learn County specific systems and process quickly in order to train within a classroom
environment.
· Will utilize current scripts, manuals and other materials to deliver standardize training
developed by and for Baltimore County.
Experience
· At least 3 to 5 years’ experience working in a 911 Center in a call taking capacity.
Preferred Experience
· Experience in developing and providing end-user and simulation training or the ability to quickly
learn training techniques and best practices.