|Title:||Help/Service Desk Specialist|
|Required Education:||High School Diploma|
|Job Duration :||Long Term|
|Job Location:||Hanover, MD|
|Job Description:||See Full Job Description|
|Required Years of Experience:||4|
***THIS POSITION REQUIRES ALL WORK TO BE CONDUCTED ON SITE. REMOTE WORK WILL NOT BE CONSIDERED.***
Overview: Seeking a Level 1 or 2 Help/Service Desk Specialist in Hanover, MD for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday.
4 years’ experience providing Level 1 or 2 Help Desk Support
Providing service desk support using ticketing software. (Maximo preferred)
Experience troubleshooting PC and Microsoft hardware or software.
- Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
Demonstrated experience repairing, installing, upgrading, and reconfiguring any of these items:
Demonstrated experience installing and configuring all:
Desktop Operating Systems: Windows 2000, Windows XP, Windows 7
Server Operating Systems: Windows 2000, Windows 2003
Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software.
Service desk software (opening, documenting, closing, and follow up on service calls).
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills.
U.S. Citizenship or Green Card holder
Successful results of a background check
Maximo Ticketing System