Help/Service Desk Specialist
Summary
Title:Help/Service Desk Specialist
ID:1329
Required Education:High School Diploma
Job Duration :Long Term
Job Location:Hanover, MD
Required Certifications:N/A
Job Description:See Full Job Description
Required Years of Experience:4
Description

***THIS POSITION REQUIRES ALL WORK TO BE CONDUCTED ON SITE. REMOTE WORK WILL NOT BE CONSIDERED.***

Overview: Seeking a Level 1 or 2 Help/Service Desk Specialist in Hanover, MD for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday. 

Requirements:

  • 4 years’ experience providing Level 1 or 2 Help Desk Support

  • Providing service desk support using ticketing software. (Maximo preferred)

  • Experience troubleshooting PC and Microsoft hardware or software.

  • Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
  • Demonstrated experience repairing, installing, upgrading, and reconfiguring any of these items:

  • Demonstrated experience installing and configuring all:

Desktop Operating Systems: Windows 2000, Windows XP, Windows 7

Server Operating Systems: Windows 2000, Windows 2003

Microsoft Active Directory Services

  • Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software.

  • Service desk software (opening, documenting, closing, and follow up on service calls).

  • Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003

  • Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills.

  • U.S. Citizenship or Green Card holder

  • Successful results of a background check

Preferred Skills:

  • Maximo Ticketing System

  • LanDesk

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