***The Business Process Analyst requires all work to be conducted on-site in Towson, MD. Remote work will not be considered.**

Contract Duration: 1 Year, Full-Time hours

DK Consulting Overview:
Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project. We maintain exceptional past performance and provide a personal touch to account management that is rarely seen in the industry today. Some of our awards include:

DK Consulting’s CEO Named One of the Top Female CEOs in Baltimore by SmartCEO Magazine - 2015!
DK Consulting Recognized in Inc. Magazine’s Top 5000 List – 2012, 2016, 2017!
DK Consulting Awarded Top 100 MBE’s in 2017 by CRMSDC!

Overview: Currently seeking a Senior Business Process Analyst to assist with the planning and implementation of these initiatives, working in close coordination with other members of the Business Process Analysis project team, functional resources from the Office of Information Technology (OIT), customer agency stakeholders and executive leadership. The position will require sufficient senior-level management experience specifically around identifying organizational issues and providing immediate solutions with resources at hand.

Requirements:

• Practical experience participating in and leading process improvement or organizational change initiatives.
• 10 years’ work experience in a professional setting; varied backgrounds in HR, Operations, Finance, Legal, or Non-profit administration are valued in addition to IT or consulting experience.
• Strong written and verbal communication skills – specifically regarding writing Executive level summaries, reports, and conducting presentations.
• Strong coordination and facilitation skills
• Ability to work with teams
• Experience with organizational change management including:

1.) Managing project staff to implement change
2.) Stakeholder management
3.) Development of Organization Mission & Vision
4.) Development of communication plans – specifically integrating individual change initiatives into strategic mission and vision
5.) Decoding and responding to organizational resistance
6.) Experience developing business case estimation and evaluation including:
7.) Develop performance metrics
8.) Develop and evaluate measurement systems
9.) Understand and interpret time-value of money and Net Present Value methodologies
10.) Explain financial and non-financial project benefits and the inter-relation of initiatives to benefits

Education:

• Bachelor’s Degree in Business, Human Resources Management, or a related field
• Master’s degree is strongly preferred.

Preferred Qualifications:

• Experience working with a Big 4 or other similar management consulting firm
• Experience with Financial and/or Operational Risk Management consulting
• Lean/Six Sigma training and/or project experience executing DMAIC life cycle based improvement projects
• Experience with data analytics and data modeling
• Experience in personnel management/HR
• Experience crafting organizational communication

General Duties/Responsibilities:

• Identifies problems or opportunities for improvement and analyzes and develops plans and recommendations in the subject matter area for moderately-complex to complex operational areas.
• Coordinates the preparation of analysis, evaluations and recommendations for proper implementation of programs and operational improvement including but not limited to: information technology, public health, education, public safety, social services, human resources, transportation, public works and environment.
• Utilizes data analytics to evaluate historical trending workload supply and workload performance data.
• Develops and writes executive summary level deliverables regarding project findings, recommendations and results
• Assists with the management of improvement initiatives from a structural, functional and organizational change management perspective. Marshalls resources and deploys them to solve problems quickly.
• Provides management consulting recommendations to senior leaders.
• Communicates diplomatically with all levels in an organization from front-line staff to C-Level executives.
• Directs and facilitates the implementation of operational and financial process changes and other solutions recommended to customer agencies.