Helpdesk/Desktop Support/Service Desk/Field Technician - FUTURE NEEDS
Summary
Title:Helpdesk/Desktop Support/Service Desk/Field Technician - FUTURE NEEDS
ID:1601
JOB LOCATION:Baltimore, Maryland
JOB DURATION:N/A
REQUIRED EDUCATION:High School Diploma
REQUIRED YEARS OF EXPERIENCE:5 Years
JOB DESCRIPTION:Future Needs
Description

This posting is intended for DK Consulting's future Helpdesk, Desktop Support, Service Desk, and Field Technician openings located in the Baltimore, Maryland area.  The requirements listed below are standard for all positions.  

Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project. We maintain exceptional past performance and provide a personal touch to account management that is rarely seen in the industry today. Some of our awards include:

DK Consulting’s CEO Named One of the Top Female CEOs in Baltimore by SmartCEO Magazine - 2015!

DK Consulting Recognized in Inc. Magazine’s Top 5000 List – 2012, 2016, 2017, 2018!
DK Consulting Awarded Top 100 MBE’s in 2017 by CRMSDC!


Requirements
  • A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline OR three (3) years of equivalent experience in a related field.
  • Minimum of 5 years combined experience providing technical support on-site, off-site, remote access, and phone.  
  • Troubleshoot, install, upgrade, image, or reconfigure PC's and laptops, stand-alone and networked printers, standalone and networked scanners, modems, thin clients, handheld devices, tablets.
  • Working knowledge of Active Directory/Group Policy. 
  • Experience working with Local, State, or Federal Government is preferred.
Technical Environment
  • Microsoft Outlook, Microsoft Office, Windows Operating Systems, Windows Server, Microsoft Exchange Server, Active Directory, Group Policy, Windows Desktop Applications,VMware, McAfee, LANDesk, VPN, WAN/LAN, TCP/IP, DHCP, DNS, Dell, HP, Ticketing Systems, Skype, MS Teams, Zoom

    

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