JOB TITLE: IT Cloud Specialist
LOCATION: Boston, MA
CONTRACT DURATION: 1418 Hours (Not to exceed)
HOURS PER WEEK: 37.5

DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project. We maintain exceptional past performance and provide a personal touch to account management that is rarely seen in the industry today. Some of our awards include: Overview: Under the direction of the Chief Information Officer (CIO), the Cloud Specialist is responsible for responding to, triaging, and resolving or escalating customer IT issues. These responsibilities include implementing and supporting Office 365, Azure, SAN environments, virtual environments, Microsoft core business applications, firewalls, and networking. The successful candidate will work in a team setting with other engineers.

Primary Responsibilities:

• Implementation and support services for Microsoft related technologies: traditional Windows Server environments, Azure, Office 365, AD, SQL, SharePoint, Exchange, etc.
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Develop, document, and understand internal IT processes and procedures
• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals
• Create and maintain system documentation to include system reviews and recommendations
• Communicate with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Support and troubleshoot basic network and firewall issues
• Monitor service boards, telephones, and emails and respond to all problems that arise with clients

Requirements:

• Minimum of Associate's degree and 5+ years related experience and/or training
• Achieve and maintain professional IT certifications, such as Microsoft MCSA or MCSE, HPE ASE or Master ASE, VMware VCP, Fortinet NSE
• Successful background check results consisting of a credit check, CORI, drug screen, and fingerprinting.
• Good working knowledge of Microsoft's cloud applications O365, Azure AD
• Familiarity with PowerShell and scripting
• Experience with SAN and Storage solutions
• Solid problem solving and analytical troubleshooting skills
• Self-motivated with the ability to work in a fast-moving environment
• Team player with the ability to maintain a positive attitude and develop effective working relationships with others as a contributing member
• Strong organizational, communication, and customer service and time management skills
• Ability to manage expectations of internal and external customers, and follow up in a timely manner