Remote Help Desk Specialist (5 Months)
Summary
Title:Remote Help Desk Specialist (5 Months)
ID:1582
JOB LOCATION:Baltimore (Work From Home)
JOB DURATION:5 Months
REQUIRED EDUCATION:High School Diploma
REQUIRED YEARS OF EXPERIENCE:4 Years
JOB DESCRIPTION:See Full Job Description
Description
Position: Remote Help Desk Specialist (5 Months)
Anticipated Start Date: Immediate
Contract Duration: August 2020 – December 2020
Work Location: Remote
Work Schedule: Monday – Friday 8am-5pm, except State Holidays.

DK Consulting Overview:
Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project. We maintain exceptional past performance and provide a personal touch to account management that is rarely seen in the industry today. Some of our awards include:
DK Consulting’s CEO Named One of the Top Female CEOs in Baltimore by SmartCEO Magazine - 2015!
DK Consulting Recognized in Inc. Magazine’s Top 5000 List – 2012, 2016, 2017!
DK Consulting Awarded Top 100 MBE’s in 2017 by CRMSDC!

Education Requirement: High School Diploma with 3 years of related experience. Bachelor’s Degree is preferred.

Requirements:
  • Work in cooperation with the current contractors as well as other COM staff.
  • Answer Service Desk calls and log each call into the IT Service Desk system.
  • Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
  • Set up new workstations and printers to access the network.
  • Deploy new state procured equipment and software to the existing network.
  • Create/restore workstation images.
  • Troubleshoot workstation network connectivity issues
  • Troubleshoot issues regarding all hardware and software stated above.
  • Install software/hardware on workstations.
  • Update Service Desk requests on a daily basis.
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