365 Migration Support/Skype Set-up

CONTRACT LENGTH: Immediate – December 31st. Potential long-term contract in January
LOCATION: Downtown Baltimore
WORK HOURS: Monday – Friday, 8:30am to 5:00pm, except for State holidays.

DK Consulting Overview:
Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project. We maintain exceptional past performance and provide a personal touch to account management that is rarely seen in the industry today. Some of our awards include:
Deliverables: The Help Desk Specialist would be dedicated to ensuring users have a working Skype account and a conference number associated to their account prior to December 31, 2018 when the current conference system agreement will be terminated.

Requirements:

• 3 Years’ experience in a Help Desk or similar role
• Reliable transportation for driving to client install sites in the Baltimore Metro area.
• Capable of leading the deployment of Skype for Business by working along with our state client and Microsoft to enable/setup the capabilities
• Manage and roll out conference bridge service associated with Skype for Business
• Knowledge of accurate MS licenses needed for the process
• Experience with Windows 7 and 10
• Ability to train end users thoroughly and efficiently
• Customer service skills are a must: patiently working with end users who may not be comfortable with new technologies
• Ability to troubleshoot or assist Tech team
• Effective written and verbal communications
• Ability to work with multiple teams to pull together and achieve a larger goal

Preferred Qualifications:
Microsoft certification preferred but not required.